Online news turns 10

Steve Outing reviews the first 10 years of online news including what news organizations are not doing well such as failing to grasp that “published content online isn’t nearly as powerful as the communication between people that the online medium facilitates. E-mail and chat were consistently the features that were most popular in the early days — not news stories published online. Most news companies still don’t grasp this.”

Also: “Carlson (David Carlson, Cox Foundation Palm Beach Post professor of new media journalism at the University of Florida at Gainesville) suggests that where the news industry makes its biggest mistake is in failing to create services that are personally useful to people. E-mail; instant messaging; e-commerce; package tracking. It’s no easy task, but the news industry still needs to figure out how to offer online services that are as personally useful as those.”

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